Our Focus On Transfer Agent Services

Outsourcing transfer agent services to a vendor that can handle a fund’s expanding transfer agent and portfolio accounting needs while also managing document management, data security and compliance is a sound business decision.

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Our Focus on Transfer Agent Services

Your primary goal as an investment fund manager is to maximize returns for your investors. Managing transfer agent services, accounting, reporting and tax functions while adhering to regulatory requirements inevitably diverts attention away from generating value and satisfying investors.

Even the most seasoned fund managers find in-house transfer agent processes difficult. Managing transfer agent teams as well as managing complicated data and security procedures, coordinating outside vendors and responding to regulatory requirements are tasks not in the core competencies of fund managers.

Outsourcing transfer agent services to a vendor that can handle a fund’s expanding transfer agent and portfolio accounting needs while also managing document management, data security and compliance is a sound business decision. It represents a sensible division of labor.

Decades of Transfer Agent Experience

Phoenix American has fifty years of transfer agent services experience helping fund sponsors overcome back-office hurdles, achieve true efficiency, control costs and drive new investment sales. Our team of seasoned professionals provide full-stack fund services for every structure of alternative investment fund throughout the life cycle. 

Managers of every fund structure, scale and asset class benefit from our transfer agent services expertise. Whether a sponsor is just getting started or has a large number of funds across various jurisdictions, Phoenix American helps with the following:

  • transfer agent services
  • accounting
  • financial and performance reporting
  • and tax document production 

Allowing you to focus on raising capital and making the best investment decisions.

With Phoenix American transfer agent services sponsors are free to concentrate on executing their fund’s investment plan. Our motto: “Raise capital. Acquire assets. We’ve got the rest.” 

Working with your transfer agent team at Phoenix American is like working with your own employees with a responsive single point of contact, operational back up and a transfer agent services group familiar with your fund and your operational preferences. 

Commitment to Customer Service

Our knowledgeable staff works with you to craft the optimal transfer agent solution customized to your preferred work-flow with integrated regulatory compliance processes and services for all back-office needs.

  •       PPM/LPA review and operational adherence to all commitments
  •       New investment onboarding
  •       AML/KYC/OFAC/FinCEN compliance
  •       Opening of bank accounts
  •       Determining fees and NAV agreements
  •       Capital calls
  •       Distributions
  •       Investor/Advisor web portal
  •       Call center

You can control costs and eliminate the distractions of transfer agent processes while exceeding investor expectations by partnering with Phoenix American.

Fifty years of transfer agent services experience combined with our industry-leading technology and high-touch customer service satisfies your day-to-day transfer agent needs, responds to more immediate issues efficiently and delivers sales and marketing reporting unrivalled in the transfer agent industry.

Advanced Transfer Agent Technology

Phoenix American’s proprietary transfer agent technology, STAR-XMS, is a platform that provides end-to-end transfer agent services functionality, streamlining processes for your transfer agent team and providing easy reference and robust reporting for you. The integrated investor/advisor web portal gives your investors and their financial advisors the benefit of the most advanced transfer agent services technology in alternatives. Bespoke transfer agent services are tailored to fit your specific requirements.

Transfer agent performance means meeting the needs and expectations of investors, advisors, auditors and regulators. The work of a transfer agent for alternative funds is an intricate set of tasks requiring specialized systems, established processes and experienced staff. Phoenix American delivers transfer agent services that enhance your brand, simplify your life and allow you concentrate on sales and assets.

Value Transfer Agent Services

  • Advanced transfer agent technology eliminates errors and streamlines work-flow
  • Operational economies of scale
  • Fifty years experience in transfer agent services for alternatives
  • Versatile offering to accommodate shifts in strategy, new fund types and new investor types
  • Scalable transfer agent services ensure precision and cost efficiency at any investor count or AUM
  • Direct system connectivity with wire houses, BDs/RIAs, AIP, custodians and family offices
  • Customized transfer agent services for institutional, high-net-worth and retail investors
  • Advanced investor/advisor web portal custom branded for your fund
  • Specialized reporting capabilities
  • Transparent value pricing
  • Services adaptable to changing regulatory demands, investor needs and management preferences
  • Transfer agent services that allow you to concentrate on sales and investments
  • Robust sales reporting that provides actionable insights for sales teams
  • Full-stack integrated back office: transfer agent services, administration, fund accounting, tax document production, financial and performance reporting
  • Deep knowledge of transfer agent best practices
  • SOC 1, Type II audited transfer agent services with internal controls.
  • Experience with all types of private capital structures, including private equity, real estate, private debt/credit, infrastructure, venture capital, and fund of funds

Learn why industry leaders trust us for their back office

Let’s discuss how Phoenix can elevate your investor experience

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