Transfer Agent Support for Every Structure and Scale of Fund

Our goal is to make working with an outsourced transfer agent as close to working with an in-house team as possible. A bespoke transfer agent services approach, suited to your business strategy and goals, benefits both you and your investors.

The alternative investment market is expanding at a breakneck pace. Investors’ access to alternatives has greatly expanded and their expectations have expanded as well. Individualized, scalable and compliant transfer agent service solutions are needed for funds with institutional investors, high-net-worth investors, retail investors and crowdfunding investors so that managers can focus on creating returns.

From real estate funds to private equity, private debt, asset-backed securitizations, fund of funds, and hybrids, Phoenix American provides administration, fund accounting, transfer agent services, investor services, tax services, compliance support, back-office outsourcing, printing and fulfillment across asset classes, fund structures, and strategies. For fund managers of any strategy, excellent transfer agent services are critical to achieving and maintaining strong capital flow.

STAR-XMS, our unique transfer agent technology platform, centralizes and simplifies processes to maximize transfer agent service efficiency and represents our long-term commitment to sophisticated solutions that support and help drive your success. STAR-XMS delivers a level of data accessibility, transparency and visibility unparalleled in alternatives, with reporting capacity on transfer agent data that helps decision-making and drives investment sales efforts.

The STAR-XMS transfer agent platform supports administration and transfer agent service needs while also providing visibility into your investor activity with robust reporting on transfer agent data as and when you need it. The system has a web-based user interface, direct interconnectivity with industry participants, sophisticated reference and reporting capabilities and an integrated web portal for investors and financial advisors.

Our transfer agent technologies and processes simplify back-office operations, allowing you to expand into new markets, products and capital-raising models while maintaining compliance and data protection. Phoenix American is a transfer agent registered with the Securities and Exchange Commission (SEC) and SOC 1, Type II audits are performed on all transfer agent processes on a yearly basis.

Some of the most complex real estate, debt and infrastructure funds investing in the United States, Europe and Asia have leveraged our top-tier transfer agent services. Our system’s capabilities and interface with industry players allow us to onboard, aggregate and disseminate information for effective transfer agent services across investment vehicles and jurisdictions throughout the investment lifecycle. Our reporting tools make use of transfer agent data to help you visualize sales, transaction and marketing data for sales teams, shareholders, regulators, and auditors.

Phoenix American offers a wide range of transfer agent and investor services, including new investment processing, accreditation, shareholder record keeping and distributions, as well as transfers, capital calls, proxy voting, tax documents and communications via email, mail, phone and the investor web portal.

Our 50 years of transfer agent and administration history covers every type of fund and transfer agent service requirement. We have experience with umbrellas with sub-funds, parallel funds for distinct investor bases, regulated and unregulated funds, closed, semi-open, and open-ended funds and separately managed accounts, all requiring subtle differences in administration and transfer agent services.

Phoenix American administration and transfer agent services help you streamline and scale your business, eliminate inefficiencies and lower operational risk and payroll costs.

We provide proactive solutions to your most complicated operational difficulties by adapting our fund administration and transfer agent services to your desired workflow.

Your long-term operational partner is Phoenix American. We have the fund administration knowledge, specialist technology and transfer agent service know-how to support your success, regardless of how you grow: geographically, in AUM, investor count, into new asset classes, fund structures or distribution techniques. We can provide insights on operational best practices, regulatory compliance and potential downstream operational impacts at every stage of the journey to help you make the right decisions and help us provide the best investor and transfer agent services. We offer account management and transfer agent services that are proactive, nimble and completely integrated.

Our ability to streamline and scale your fund operations and transfer agent services, eliminating inefficiencies, minimizing risks and controlling costs, is based on our ability to simplify workflows, satisfy investors, and ease regulatory compliance.