Transfer Agent Support for Every Structure and Scale of Fund

Experience with transfer agent services that spans the alternative investing world allows clients to pursue opportunities in any fund type, asset class or capital raising strategy.


Transfer Agent Support for Every Structure and Scale of Fund

A robust and professional back-office infrastructure is essential for ensuring that your funds not only compete but excel in today’s complicated global markets.

Operational efficiency, customized transfer agent support and effective management of investor and asset data are major contributors to fund success. Your transfer agent services platform must be agile and dynamic to perform in today’s alternative investment climate. Whether your capital comes from retail investors, institutions, crowdfunding or public solicitation, you’ll require bespoke transfer agent services. It’s critical to have a transfer agent partner with the capability to scale, expand and adapt as your company’s needs change.

You get the specialized experience and innovative technology you need to realize operational efficiency at Phoenix American. We recognize that transfer agent services that span the alternative investment world are necessary for clients to pursue opportunities in any fund type, asset class or capital raising mechanism.

We provide transfer agent services to a wide range of private investment fund strategies, structures and asset classes. We are the industry leader in this area. Administrative difficulties and transfer agent services challenges abound in venture capital, private equity, real estate, commodities pools, and debt funds. Each requires a unique and specialized transfer agent solution.

The Most Experienced Transfer Agent in Alternative Investments

Our proprietary technology and seasoned transfer agent service teams deliver streamlined processes and high-touch client and investor service so you can concentrate on investment sales and asset acquisitions. With premium transfer agent services, customized deliverables and advanced web portal access to investor account data, Phoenix American simplifies your back-office, helps you meet your compliance obligations and supports your brand. We can also help you anticipate and prepare for the operational requirements of your future plans thanks to our many years of transfer agent and fund administration experience. There is no more value-oriented and client-centered transfer agent services provider in the alternative investment industry.

At Phoenix American, we know that paying attention to the details makes all the difference when it comes to transfer agent services. We don’t have the distractions of third-party stakeholders because we’re a family-owned business. We understand the particular transfer agent service needs of our clients because we were ourselves the sponsor of successful alternative investment funds for over twenty-five years. Our long-term investment in unique technology and advanced transfer agent service capabilities provides you with a cutting-edge integrated transfer agent services architecture that supports and propels your business success. Phoenix American has established the most advanced transfer agent services offering in alternative investments by focusing carefully on the demands of clients.

The Transfer Agent and New Investor Expectations

Our goal is to make working with an outsourced transfer agent as close to working with an in-house team as possible. A bespoke transfer agent services approach, suited to your business strategy and goals, benefits both you and your investors.

The alternative investment market is expanding at a breakneck pace. Investors’ access to alternatives has greatly expanded and their expectations have expanded as well. Individualized, scalable and compliant transfer agent service solutions are needed for funds with institutional investors, high-net-worth investors, retail investors and crowdfunding investors so that managers can focus on creating returns.

From real estate funds to private equity, private debt, asset-backed securitizations, fund of funds, and hybrids, Phoenix American provides administration, fund accounting, transfer agent services, investor services, tax services, compliance support, back-office outsourcing, printing and fulfillment across asset classes, fund structures, and strategies. For fund managers of any strategy, excellent transfer agent services are critical to achieving and maintaining strong capital flow.

Technology for Advanced Transfer Agent Performance

STAR-XMS, our unique transfer agent technology platform, centralizes and simplifies processes to maximize transfer agent service efficiency and represents our long-term commitment to sophisticated solutions that support and help drive your success. STAR-XMS delivers a level of data accessibility, transparency and visibility unparalleled in alternatives, with reporting capacity on transfer agent data that helps decision-making and drives investment sales efforts.

The STAR-XMS transfer agent platform supports administration and transfer agent service needs while also providing visibility into your investor activity with robust reporting on transfer agent data as and when you need it. The system has a web-based user interface, direct interconnectivity with industry participants, sophisticated reference and reporting capabilities and an integrated web portal for investors and financial advisors.

Our transfer agent technologies and processes simplify back-office operations, allowing you to expand into new markets, products and capital-raising models while maintaining compliance and data protection. Phoenix American is a transfer agent registered with the Securities and Exchange Commission (SEC) and SOC 1, Type II audits are performed on all transfer agent processes on a yearly basis.

Some of the most complex real estate, debt and infrastructure funds investing in the United States, Europe and Asia have leveraged our top-tier transfer agent services. Our system’s capabilities and interface with industry players allow us to onboard, aggregate and disseminate information for effective transfer agent services across investment vehicles and jurisdictions throughout the investment lifecycle. Our reporting tools make use of transfer agent data to help you visualize sales, transaction and marketing data for sales teams, shareholders, regulators, and auditors.

Administration, Fund Accounting and Transfer Agent Services

Phoenix American offers a wide range of transfer agent and investor services, including new investment processing, accreditation, shareholder record keeping and distributions, as well as transfers, capital calls, proxy voting, tax documents and communications via email, mail, phone and the investor web portal.

Our 50 years of transfer agent and administration history covers every type of fund and transfer agent service requirement. We have experience with umbrellas with sub-funds, parallel funds for distinct investor bases, regulated and unregulated funds, closed, semi-open, and open-ended funds and separately managed accounts, all requiring subtle differences in administration and transfer agent services.

Phoenix American administration and transfer agent services help you streamline and scale your business, eliminate inefficiencies and lower operational risk and payroll costs.

Transfer Agent Service Customized to Your Needs

We provide proactive solutions to your most complicated operational difficulties by adapting our fund administration and transfer agent services to your desired workflow.

Your long-term operational partner is Phoenix American. We have the fund administration knowledge, specialist technology and transfer agent service know-how to support your success, regardless of how you grow: geographically, in AUM, investor count, into new asset classes, fund structures or distribution techniques. We can provide insights on operational best practices, regulatory compliance and potential downstream operational impacts at every stage of the journey to help you make the right decisions and help us provide the best investor and transfer agent services. We offer account management and transfer agent services that are proactive, nimble and completely integrated.

Our ability to streamline and scale your fund operations and transfer agent services, eliminating inefficiencies, minimizing risks and controlling costs, is based on our ability to simplify workflows, satisfy investors, and ease regulatory compliance.

Learn why industry leaders trust us for their back office

Let’s discuss how Phoenix can elevate your investor experience